Refund Policy

Refund Policy & 30-Day Satisfaction Guarantee

Last updated: [Sept 26, 2026]

Trans Global Marketing is a brand of [Bravura Growth Partners Inc.], a MA limited liability company ("Trans Global Marketing," "we," "us"). This policy applies to all services purchased from us through our website, a proposal or an invoice.

Our 30-Day Satisfaction Guarantee

If you're a new client and you're not satisfied with our lead generation or marketing management services, tell us within the first [30] days of your first paid month. We'll refund the management fee you paid for that first month in full.

  • It's a satisfaction guarantee, not a results guarantee. We don't guarantee a specific number of leads, sales, revenue or return on ad spend. Results depend on things outside our control, including your market, offer, pricing, ad budget and how quickly your team follows up with leads.

  • It applies once per client or business, to the first month of service only.

  • You don't need to justify your request. We may ask for feedback so we can improve, but giving it is optional.

What Is Refundable

RefundableNot refundableYour first month's management fee, if you request a refund within the guarantee windowAd spend paid to Google, Meta, Microsoft, LinkedIn, TikTok or any other ad platform, whether you paid it directly or through usDuplicate charges or billing errors (see below)Third-party costs bought on your behalf, such as software or CRM subscriptions, domains, hosting, call tracking, stock media, and SMS or email creditsManagement fees for any month after your first monthHourly or project work (for example, website development) that has already been delivered

Ad platforms bill for impressions and clicks as they happen, and they don't return that money to us. That's why ad spend can't be refunded under any circumstances.

How to Request a Refund

  1. Email info@transglobalmarketing.com with the subject line "Refund Request."

  2. Include your business name, the invoice number, and the email address used for billing.

  3. Send your request within the guarantee window. We use the date your email is received.

We'll confirm we've received your request within [2] business days. Approved refunds are sent to your original payment method within [10] business days. Your bank or card issuer may take a few extra days to show the refund.

Conditions

  • Your first month's invoice must be paid in full.

  • The guarantee doesn't apply if you have opened a chargeback or payment dispute for the same charge.

  • The guarantee covers our fees only. It doesn't cover third-party costs or ad spend.

Cancellation: No Contracts, No Lock-In

Our services are billed monthly, with no long-term contract.

  • You can cancel anytime by emailing info@transglobalmarketing.com at least [7] days before your next billing date. There are no cancellation fees.

  • After your first month, fees already paid for the current billing period aren't refundable, and we don't give partial refunds for partial months. Your service continues until the end of the period you've paid for.

Billing Errors

If you're charged twice or charged more than your agreed rate, email us within 60 days of the charge. We'll refund the difference in full, whether or not you're still within the guarantee window.

Chargebacks

Please contact us before filing a dispute with your bank or card issuer. Most billing issues can be fixed faster directly with us.

Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the "Last updated" date. The policy in effect when you paid your invoice is the one that applies to that invoice.

Governing Law

This policy is governed by the laws of the State of MA. Nothing in this policy limits any rights you may have under applicable law.

Contact Us

Trans Global Marketing, a brand of Bravura Growth Partners Inc.
Email: info@transglobalmarketing.com